Product Warranty
Guarantee
We grant customers of xcartec.com the full guarantee of the manufacturer. This is valid for two years from the date of the order number. We remain available for out-of-warranty repairs and can do them cost-effectively.
1. WARRANTY
1.1 Scope of Warranty
The guarantee at xcartec.com includes all ordered devices, such as mobile phones, tablets, car radios and car diagnostic devices, which no longer work properly within two years without the customer having to do anything. This also applies to items that arrive defective at the customer.
For failure and damage caused by external influences, accidental damage, changes made to the device, conversions, extensions, use of third-party parts, neglect, viruses or software errors, improper transport, improper packaging or loss when returning the device to xcartec.com, xcartec.com assumes no guarantee.
The guarantee is void if the defect in the device has arisen as a result of maintenance or repairs carried out by someone other than the official manufacturer of the device or xcartec.com. The guarantee also expires if labels or serial numbers on the device or a component part of the device are changed or made illegible.
If the repair turns out to be an error that is not covered by the guarantee, xcartec.com reserves the right to charge the customer the costs incurred in the form of a handling fee and the chargeable repair for material and work to invoice.
Errors caused by software updates from the manufacturer are not included in the guarantee. If functions are restricted as a result, these are no reason for a warranty service.
1.2 Procedure in case of a warranty claim
Please do not open a PayPal dispute in the case of a guarantee! Buyer protection only applies in the event of non-receipt or deviation from the item description, so the purchase price would not be refunded. xcartec.com is only able to send a replacement device after the PayPal conflict has been resolved.
First contact our support (info@xcartec.com). Never send a device back without first discussing this with our support. Our support will explain the further process to you in detail. Devices that are returned without notice cannot be accepted by us and can only be returned to you against payment of the shipping costs.
Before you send the device back, check exactly which part is defective. There are certain sources of error that should be ruled out, as they can be remedied quickly and easily with a software update or repairs in Switzerland. If the device does not start, for example, the battery should be charged first and a replacement battery requested if necessary. A defect in the USB socket on the device can usually be repaired quickly in Switzerland. be resolved. Software problems can sometimes be solved by flashing the original firmware.
Contact our support and they will explain the further process with you. Our support may ask you to take photos of the defect. These may be necessary to clarify the problem remotely. For easy editing, simply attach the resulting photographs to your email.